Privacy Policy

PRIVACY POLICY Last updated: May 2025 Battiq is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights in relation to it. 1. INFORMATION WE COLLECT When you visit our site or place an order, we may collect the following information: - Name, email address, and shipping address - Payment information (processed securely via Stripe — we do not store card details) - Browser type, IP address, and pages visited (via analytics) - Purchase history and wishlist items 2. HOW WE USE YOUR INFORMATION We use your information to: - Process and fulfil your orders - Send order confirmations and shipping updates - Respond to customer enquiries - Improve our website and product offering - Send marketing communications (only with your consent) 3. DATA SHARING We do not sell your personal data. We may share your information with: - Payment processors (Stripe) to handle transactions - Shipping partners to deliver your orders - Analytics providers to help us understand site usage All third parties are required to handle your data securely and in accordance with applicable law. 4. COOKIES Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, though this may affect site functionality. 5. YOUR RIGHTS You have the right to: - Access the personal data we hold about you - Request correction of inaccurate data - Request deletion of your data - Withdraw consent for marketing communications at any time To exercise any of these rights, contact us at hello@battiq.com. 6. DATA RETENTION We retain your order data for up to 7 years as required for accounting and legal compliance. Account data is retained until you request deletion. 7. SECURITY We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. 8. CONTACT If you have any questions about this policy, please contact us at hello@battiq.com.